A practical guide to managing technical writing projects and tech writing departments, covering hiring, evaluation, management, internal and external customer relations, estimating and tracking tech writing projects, running a tech writing business as a solo contractor or as a manager, selling writing services, contracts and work orders, outsourcing, technical training development & delivery, and more. From the Introduction: "There are many books available on the techniques of technical writing, primarily for beginners and practitioners of tech writing. But there are very few books on how to...