The story starts when Heintje Westerveldt, Assistant High Commissioner for Protection and Operations of the UNHCR United Nations High Commissioner for Refugees receives an assignment to the Swiss headquarters. Heintje has a few vacation days to take before loosing them so she decided to return to her home town to visit with her mother still living in her West Friesland hometown of Sneek. On the flight from New York to Amsterdam, she has flashbacks about her very unhappy youth in that city. These flashbacks re-ignite all of the frustrating and heartbreaking treatment she received from her...