The leadership style of placing the needs of employees before the needs of customers is now considered the worlds most modern management concept. Certainly, the most valuable asset of an organization is its human capital. "The main factors that determine the success of any organization are the knowledge, skills and expertise garnered by the people within." Service companies such as banks are no exception to this. Workforce of any bank is determinant to a large extent for its productivity and profitability. Efficient human resource management and maintaining higher job satisfaction ...