Excellence doesn't just happen. It needs to be designed, and even the best designs can be improved upon.

That's something that Angelo Baratta, who spent more than thirty years leading more than a hundred projects for more than fifty organizations, discovered the hard way. While most of these projects succeeded, success rates were never as high as they should have been. This, he determined, was the direct result of the design of the business processes.

By mastering process design, organizations can achieve much higher success rates, and all stakeholders can benefit. With this guidebook,...