This is the expanded-workbook version of the same title. It includes additional explanations, tips, and coaching questions to prompt you to action. It is meant to be written in and used as an active coaching tool. How It Came to Be In the years that I've conducted seminars across the country, I've come to this conclusion: relevant knowledge can come in small packages. It could be one quote, one principle that when applied can gain significant results. I once coached a derailing executive where it was determined that the most essential action to turning around his performance was taking the...