A call center is defined as any group whose principal business activity is talking on telephone to customers or prospects. There is no doubt that call centers are today a booming sector in Pakistan and all over the world. We are here to propose the most suitable and best strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are different from those produced by the more usual models. The analytic approach is easy to apply and is used to offer some interesting insights for call center queue management. We...

The major part of this book examines the impact of Khushhali Bank Limited (KBL), the largest microfinance bank with a huge network of branches all across the country, on the socio-economic characteristics of beneficiary women and to study the improvement in their economy and social status.The findings suggest that micro-credit has positive impact on women socio-economic status and empowerment.It increases to some extent self- confidence and feelings of identity for women in the society.The study also entailed lack of centralized system between the microfinance institutions that increased the...

Pakistan is facing its worst crises of massive displaced population since it was founded in 1947. This displacement of population occurs in the north west of Pakistan due to an armed conflict between the army of Pakistan and the religious militants in the region. Despite the fact that the dilemma of internally displaced persons (IDPs) is quite similar to the refugees, the circumstances and challenges for IDPs as well as for the national government are different. IDPs always remain within the border of their own country and it is the duty of the very government to take care of their needs and...