Driving a car doesn't require knowledge of cylinder heads and compression ratios, and you don't have to understand software and hardware to make optimum use of Information Technology. It's the people managing and using the technology who are important - not the technology itself - and this is a book about those people, their limitations in coping with technology, and how they can better deal with those limitations. This book is for everyone who is frustrated with Information Technology, and for every non-technical person who is at the mercy of a seemingly uncooperative IT organization. It's...