National communications systems (NCS) are critical elements of a governments infrastructure. Limited improvements to the operational behaviors or non- functional requirements (NFR) of NCS have caused issues during national emergencies such as 9/11. NCS contractors play a vital role in the design and support of NCS, and this perspective provides valuable insights. There are three major purposes for this case study: (a) to add to the existing theoretical framework on the issues, (b) to define the scope of these concepts, and (c) to provide strategies for management. Four research...