Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it:
* Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction.
* Includes numerous case studies to help students apply...
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business,...
Foo Foo is a bird who won't leave her nest house without her brown shoe. One day when her friends come to the nest to play, she loses her brown shoe and doesn't know what to do How will Foo Foo cope without her brown shoe?
Foo Foo is a bird who won't leave her nest house without her brown shoe. One day when her friends come to the nest to play, she loses her brown shoe a...
