Seminar paper from the year 2009 in the subject Business economics - Personnel and Organisation, grade: 1,3, University of applied sciences, Neuss, language: English, abstract: 1.Introduction 1.1Focus of this scientific abstract Today's extremely competitive global market place requires a greater level of competences and skills of sales staff. Especially in times of financial crisis and a high degree of uncertainty, customers demand mutual trust and sales professionals. They expect to receive individualized solutions to their problems and not as 30 years ago a nice smile and a warm welcome....
Seminar paper from the year 2009 in the subject Business economics - Personnel and Organisation, grade: 1,3, University of applied sciences, Neuss, la...
Studienarbeit aus dem Jahr 2009 im Fachbereich BWL - Unternehmensfuhrung, Management, Organisation, Note: 1,3, FOM Hochschule fur Oekonomie & Management gemeinnutzige GmbH, Neuss fruher Fachhochschule, Sprache: Deutsch, Anmerkungen: Literaturverzeichnis: 6 Eintrage, Abstract: Schwerpunkt dieser schriftlichen Ausarbeitung ist das Riemann-Thomann-Kreuz und dessen Funktion als Gruppenkompass. Zu Beginn erfolgt eine grobe Einordnung des Themas in den Kontext nach H. Lindemann (2008), welcher die Grundstrebungen des Gruppenkompasses als Teil des Faktorenpools Gruppen & Interaktionen sieht. Im...
Studienarbeit aus dem Jahr 2009 im Fachbereich BWL - Unternehmensfuhrung, Management, Organisation, Note: 1,3, FOM Hochschule fur Oekonomie & Manageme...
Research Paper (undergraduate) from the year 2010 in the subject Business economics - Economic Policy, University of Applied Sciences Essen, language: English, abstract: This assignment contemplates the discussion about the present conflict for the Arctic region, including the applicants' claims for Arctic natural resources. The major focus of this work therefore is, as mentioned in the assignment's subject, analysing the 'battle for natural resources' as well as the impact for the involved economies. During the investigation it was determined that experts of different scientific institutions...
Research Paper (undergraduate) from the year 2010 in the subject Business economics - Economic Policy, University of Applied Sciences Essen, language:...
Research Paper (undergraduate) from the year 2013 in the subject Business economics - Personnel and Organisation, grade: 1,7, University of applied sciences, Dusseldorf, language: English, abstract: Authentic leaders and authentic leadership have become more and more important in times of fierce competition. Against the background of the increasing economic importance of leadership, this assignment investigates what the facets of an authentic leader are. The target group of this assignment are leader who want make itself to a more authentic leader. Today, many companies are facing the problem...
Research Paper (undergraduate) from the year 2013 in the subject Business economics - Personnel and Organisation, grade: 1,7, University of applied sc...
Research Paper (undergraduate) from the year 2011 in the subject Business economics - Operations Research, grade: 1,3, University of applied sciences, Dusseldorf, course: Business economics - Investment and Finance, language: English, abstract: The main scope of this assignment is the valuation of the Lanxess AG a German based chemistry corporation, with about 14,400 employees and annual sales of about 5.05 billion EUR. The core activities of Lanxess AG are specialty chemicals, polymers and intermediates, including rubber chemicals, material protection products, ion exchange resins, inorganic...
Research Paper (undergraduate) from the year 2011 in the subject Business economics - Operations Research, grade: 1,3, University of applied sciences,...
Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also...
Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and c...
This book presents the interrelationship between customer knowledge management, customer focus and soft skills. It also provides concrete advice on how the management of customer knowledge can be optimized.
This book presents the interrelationship between customer knowledge management, customer focus and soft skills. It also provides concrete advice on ho...
