Governments across the world have recognised the potential of new information and communication technologies (ICTs) to bring about fundamental renewal in not only government and public sector processes, but also their relationship with civil societal groups, the private sector, citizens, and various other actors. ICT provides enormous opportunities to increase efficiency and effectiveness in all kinds of policy sectors, and promises a real dialogue between policy makers and the public. This second edition of the prescient and influential work first published in 2001 includes updated texts of...