"We have trained and trained. The employees still don t get it " Although a critical component in improving organizational performance, training is usually not conducted effectively and results in a waste of resources. Often, subject-matter experts are given training responsibilities because of their technical expertise; however, just as often, these subject-matter experts, or "incidental trainers," do not have a background in adult education, training, or facilitation. Incidental Trainer: A Reference Guide for Training Design, Development, and Delivery provides an evidence-based...