The research is an attempt to address the governance issue of the NGO-run Health Care service Delivery System in Bangladesh. The main objective of the paper was to explore the effectiveness of the centres run by the NGO in terms of governance perspective. More specifically, to know how the service is delivered in the center and what the service users feel about the quality of the services provided by the centers was the target of this study. The centers, running by the NGOs and providing primary health care services in Rajshahi city areas, under the project of the Urban Primary Health Care...