Customer service has been central to Dell's success - this book is packed with practical techniques and proven insights for improving performance. - Michael Dell, CEO, Dell When You Get This One Thing Right You'll Literally Obliterate The Competition... How you treat your customers and what you do to keep them coming back for more will have the biggest impact on your bottom line. Get the service right and you'll benefit from lower future sales costs and increased MARKET share as the 'good word' spreads. Get it wrong though and you can kiss goodbye to future business success as ever more...

On a beautiful October day in 2010, eighteen-year-old Chris Norton jogged onto the football field on a kickoff for Luther College and was wheeled off on a stretcher after a routine tackle fractured his spine causing significant damage to his spinal cord. Given a 3 percent chance of ever moving anything below the neck, Chris awoke from surgery sixteen hours later defying the odds by shrugging his shoulder, beginning his long-fought journey to recovery with his family and biggest fan--father Terry--by his side.

Told through alternating chapters, this inspiring father-son memoir...

On a beautiful October day in 2010, eighteen-year-old Chris Norton jogged onto the football field on a kickoff for Luther College and was wheeled off on a stretcher after a routine tackle fractured his spine causing significant damage to his spinal cord. Given a 3 percent chance of ever moving anything below the neck, Chris awoke from surgery sixteen hours later defying the odds by shrugging his shoulder, beginning his long-fought journey to recovery with his family and biggest fan--father Terry--by his side.

Told through alternating chapters, this inspiring father-son memoir...