Business Process Management and Workflow are, by their very nature, social activities. The collaboration and communication patterns that are now increasingly referred to as "social computing" were also fundamental to the BPM and workflow models of the early 1990s.

Yet it has been the recent explosion of social computing and accompanying success of social production, from Linux to Wikipedia, and Facebook to Twitter, which have had the most dramatic impact on collaboration in business environments.

Today we see the transformation of both the look and feel of BPM technologies along the...

Taming the Unpredictable Real World Adaptive Case Management:
Case Studies and Practical Guidance

"The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity." Peter F Drucker

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. "Taming the Unpredictable" presents the logical starting point for understanding how to take advantage of ACM.

This book goes...

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves.

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.

"How Knowledge Workers Get Things Done "describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out...