The Contact Centre industry experiences problems with high staff turnover, poor efficiencies and low customer satisfaction. This book outlines an approach to driving improvements in the contact cetnre that translate into an increase in value add and satisfaction from the customers at the same time as providing a business model that allows an organisation to maintain and increase profits.
The Contact Centre industry experiences problems with high staff turnover, poor efficiencies and low customer satisfaction. This book outlines an appr...
