The congress "User-Friendly Communication" intended to show ways of user-friendly communication, to present their methodology and to illustrate this by suitable examples. The increasing multi plicity and complexity of devices and communication services involve the danger that only limited use is made of the whole range of offers since the users are overburdened. The purpose of the congress is to convince producers of equipment and suppliers of services of a design as user-friendly as possible and to make these efforts perfectly clear to the user. This is directed to the users in the office as...