Business Process Outsourcing (BPO) is an emerging concept followed by management to control cost and increase their volume of business. Today, outsourcing has become a more acceptable way of life and the main objective of introducing this outsourcing concept was to decrease the cost and increase the volume of business, but some of the major areas that the car financing institutions has to consider on outsourcing the business is the sourcing quality, credit quality and efficiency of collection agency. If the car financing institutions finds any problem in any one of the above said dimension,...