Written for managers who want/need to create and use scorecards, "Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations" provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.

The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers...