"I liked your book. It was easy to read. It was snappy."
- Mark Sanborn, bestselling author of The Fred Factor

Imagine that you have just been promoted to sales manager and the selected method for your training is through osmosis. This is the gradual, often unconscious, absorption of knowledge or ideas through continual exposure rather than deliberate learning. In short, there is no organized plan or structure to guide you along. The realization that this method of non-training still exists is a perplexing phenomenon. How can the successful manager pass on the legacy of his...