This invaluable guide is written specifically for libraries facing budgetary constraints. It provides a jargon-free breakdown of the laws, codes, and regulations that govern ILL and document delivery policy decisions.There is a guidance to help you develop compliant and cost-effective policies, streamline borrowing and lending procedures, and optimize workflow. While there is a thorough overview of the field's newest tiemsaving technologies, Knox also explains the many ways in which smaller institutions can go paperless for less, with practical tips for using widely available office...