A Humorous Look at Customers from a Service Technician s View Having been in private business for many years, I ve learned customers are the key to good business. Any service person will tell you that customers can provide a lot of fodder for good stories. So, instead of just telling my stories, I ve written them down. Reading this book will give an inside view of what it s like from the other side of the counter. Whether you are a customer or a service person, some parts of these stories will jog your memory of a past situation. Humorous, thought provoking, but never meant to be serious....