This humorous book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM." The leading description of ITSM is ITIL(r). This book is not about ITIL. Really. Real ITSM(tm) is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... " My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service "I experienced...

The IT Skeptic is a commentator on IT's sillier moments, especially those related to ITSM in general and ITIL in particular. If you are reading this you have probably already seen the blog, the IT Skeptic, but in case you haven't, it is at www.itskeptic.org. It is a notorious blog. It has attracted unflattering descriptions of the IT Skeptic; strained (but I hope not broken) a few friendships; annoyed one or two people that I am happy to have annoyed; and killed the conversation at parties. This book is a collection of extracts from the blog, some of them direct quotes and others merged,...

Traduccion al Espanol por Luis Martinez, Antonio Valle y Josep Casas, (G2, Gobierno y Gestion de TI), del libro "Basic Service Management" de Rob England La Gestion de Servicios es un concepto potente que podria cambiar la manera en la que funciona su organizacion. Esta es una guia de bolsillo sobre como dirigir y operar cualquier empresa desde el punto de vista de los servicios que proporciona. Tanto si esta en el sector productivo, de distribucion, tecnologias de la informacion (TI), administracion publica u organizaciones sin animo de lucro; este libro le servira de introduccion a la...

It's a competitive world out there and running your own small business is far more difficult than most people think. A Pocket Guide to Small Business Success is aimed at anyone thinking of starting their own company, those that have recently started it and the owners of established businesses that have stagnated and are feeling stuck in a rut. Punchy, easy to read, direct and to the point, it costs less than a couple of pints of beer and can be read in a similar amount of time. It covers all aspects of small business life, from the initial idea to raising money, getting the right people,...