Provides the reader with a basic understanding of how an organization's Information Technology supports and enables the achievement of its strategies and objectives. This pocket guide describes the drivers for IT governance; why it matters; and, the relationship between IT governance, risk management, information risk and project governance.

Presents an overview of the IT outsourcing relationship and life cycle. This book provides an understanding of some of the legal and practical issues that might arise in an IT outsourcing contract. It also covers the issues to consider regarding an IT supplier. It is suitable for those involved in IT outsourcing transaction.

A pocket guide that puts forward the case for an organisation-wide, and fully supported IT Induction and Information Security Awareness Programme. It intends to provide clarity of purpose, equate the programme to organisational roles and offer practical assistance in the development and delivery of an IT Induction programme.

This pocket guide provides you with an insider's detailed description of Accenture's IT governance policy and details its governance structure. It will show how effective IT governance links IT strategy and IT decisions to Accenture's business strategy and business priorities. Following the best practices approach set out in this pocket guide will serve as an excellent starting point for any organisation with ambitions to achieve high performance. Benefits to business include: Boost productivity How hard do you work in other areas of your business to cut costs and improve efficiency? In...

An agile, adaptive approach to business management that embraces change

A unique account of KPIs and metrics for ITSM that uses a fictional story to explain implementation at an operational level