Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables. This knowledge can significantly affect the conclusions derived from a...
Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys con...
There is a need for a definitive go-to resource to help system and software developers to productively direct their testing/validation efforts using the best known methods and tools.
There is a need for a definitive go-to resource to help system and software developers to productively direct their testing/validation efforts u...
