Using an automated service to access information via
telephone has become an important productivity
enhancer. However, such automated services are
generally inaccessible to users who have had little
technological exposure. There has been a belief that
speech recognition technology can be used to bridge
this gap, but little objective evidence for this
belief has been produced. To adress this situation,
two interfaces, touchtone and speech-based, were
designed, implemented and compared as input
modalities to a system that provide the said users
with access to an...