Student service professionals promoted to a supervisory role face the challenges of supervising career professionals, office staff, graduate students, or undergraduates. Stress and anxiety naturally accompany the demands of such a job, particularly in the academic world, an environment that can require sensitivity to multicultural issues, supervision by virtual means, and navigation of an occasionally difficult, opaque hierarchy.

The authors of this sourcebook blend research, personal essays, case studies, and their personal experiences to illuminate the needs and challenges of midlevel...