Service and Procedures in Bureaucracy was first published in 1956. Minnesota Archive Editions uses digital technology to make long-unavailable books once again accessible, and are published unaltered from the original University of Minnesota Press editions.

Large, complex systems of organization, such as government bureaus, giant corporations, and massive trade unions, play a decisive role in the daily lives of millions of people and exert an important influence upon national and even international affairs. This gives major sociological significance to the bureaucratic...