Many university administrators throughout the country are apprehensive about the attrition rates on their campuses. These attrition rates range from 10% to 80%; furthermore, a high percentage of the students who leave do so during their first year of college. Two-year community colleges experience more student attrition than four-year colleges because of the students who are served by these institutions. As administrators deal with attrition, they must also deal with simultaneous multiple improvements and an overly full improvement agenda. Consequently, they soon realize that facilitating...