Leadership Essentials for Emergency Medical Services will aide in the development of leaders and leadership skills in the emergency medical services. This course will cover a variety of leadership topics, including making the transition from EMS provider to leader, the ethics and psychology of leadership, mentoring, leading change, and the leader's role in performance improvement. Part of the EMS Continuing Education series, the text is also ideal for use as a professional reference.

Customer Service - Perspectives and Considerations for the EMS Leader serves as a primer for new and experienced leaders alike. It's goal is to reinforce a people-centered approach to EMS and patient care.