You can t understand, manage, or improve what you don t measure
While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard.
Yet, despite the book s continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to...
You can t understand, manage, or improve what you don t measure
While every smart executive now knows the truth of those words, per...