Praise for Chocolates on the Pillow Aren't Enough

"Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read "
--David Neeleman, founder and CEO, JetBlue Airways Corporation

"If you don't work for your customer, you're not doing your job. Who better to...

Just when the world needs it most, a new style of social engagement is emerging: Active Citizenship.

A key member of one of New York s most civic-minded families one that has supported many of America s notable institutions and deserving programs Jonathan Tisch has devoted a lifetime to active citizenship. It s an idea that uses the power of practical creativity and grassroots participation to solve seemingly intractable problems. In Citizen You, Tisch challenges readers to join this movement and points the way toward making our world a better place, one person and one...