As the new Children and Family Court Advisory and Support Service (CAFCASS) takes over responsibility for the work previously undertaken by family court welfare officers, the experiences of the parents and children reported in this study will provide an invaluable service user perspective for the benefit of policy and practice.For the first time children, as well as parents, who have been subject to a court welfare report under Section 8 of the 1989 Children Act have been asked for their views on the process. Parents and children made suggestions for changing and improving the service.