This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments.Drawing on empirical research, -The consumer in public services- critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout...
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumer...
The National Health Service (NHS) is undergoing a period of significant reform, with the reintroduction of the internal market, a focus on patient choice and the controversial introduction of 'foundation hospitals' - all central to New Labour's strategy for changing healthcare in the UK. This book contends that attempts to reform the NHS can only be understood by reference to both the wider social and political contexts, and to the organisational and ideational legacies present within the NHS itself. It aims to take students beyond a basic understanding of the historical development of health...
The National Health Service (NHS) is undergoing a period of significant reform, with the reintroduction of the internal market, a focus on patient cho...
Enabling both students and researchers to fully explore the range of research approaches available, this guide demystifies the process of setting up a research study and is ideal as a starter book in research design.
Enabling both students and researchers to fully explore the range of research approaches available, this guide demystifies the process of setting up a...
National Health Service reform continues to be a contentious issue in the UK. Reforming Healthcare offers the first major critical overview of health care reform research in England. Analyzing research from 1990 on, a team of leading UK health-policy academics consider the implications of this research for current debates about health care reorganization both in England and internationally. As the most up-to-date summary of what research reveals as successful in English health care reform, this essential review is aimed at anyone interested in the wide-ranging debates about health...
National Health Service reform continues to be a contentious issue in the UK. Reforming Healthcare offers the first major critical overview of ...
National Health Service reform continues to be a contentious issue in the UK. Reforming Healthcare offers the first major critical overview of health care reform research in England. Analyzing research from 1990 on, a team of leading UK health-policy academics consider the implications of this research for current debates about health care reorganization both in England and internationally. As the most up-to-date summary of what research reveals as successful in English health care reform, this essential review is aimed at anyone interested in the wide-ranging debates about health...
National Health Service reform continues to be a contentious issue in the UK. Reforming Healthcare offers the first major critical overview of ...
