In the course of the twentieth century governing authorities have taken on an increasingly wider range of responsibilities. Consequently, citizens have developed high expectations regarding their government's ability to satisfy their needs. When citizens put forward their wishes and raise their complaints, they tend to focus on the national government. However, the regulatory powers of the nation state are being increasingly transferred to other actors: to the European and international level, but also to local authorities and private actors. Due to these shifts in governance, many of the...