Information Systems outsourcing has become a popular strategy for managing the technology needs of organizations. However, a considerable number of outsourcing deals fail to produce expected outcomes, resulting in significant losses for both client and vendor. The research reported in this book examines the client-vendor relationship in outsourcing to gain a better understanding of the impact of the relationship on the outcome of the outsourcing project. The "social capital" framework used in this work provides an in-depth understanding of the management of outsourcing relationships. While...