Organisations are not rational. Yet most managers who need to make improvements talk about the rational: resources, organisation charts, reporting channels, mission statements, committees, policies. Rivalry, fear, ambition, greed, power, lust... In fact, most organisations' problems are more to do with inter-departmental rivalry, ambition, personal jealousies, greed, office politics, personalities, power struggles, interest groups, sexual attraction, fear and intimidation. This is the shadow-side. Its influence is pervasive, but it is also a vital safety valve. It is where we retain our...