This book introduces a new understanding of purposeful behavior and shows how to apply it to a wide range of leadership problems. Running a company, department or team has been more difficult than it needs to be because we have lacked an understanding of human behavior that actually fits the way human beings work.

In this book you learn that we are controllers, that it is our nature to control, and that when we attempt to control others we easily create conflict.

Perceptual Control Theory (PCT) shows what control is and how it works; how it gives rise to conflict or cooperation,...