Global software development (GSD) projects should allow efficient develop-ment of complex software systems while teams coming from diverse cultural backgrounds, technical capabilities, and time zones work together. However, GSD projects are also complex socio-technical systems which face the challenge of facilitating collaboration in a heterogeneous and changing technical environment. This book presents: 1) A model to describe GSD projects as socio-technical systems and analyze their risks and weak spots in order to support the project manager weigh the trade-offs between resources, quality...