Always interesting and informed, national award-winning journalist Mark Hagland demonstrates how pioneering organizations are combining new tools with a new way of thinking to reinvent the way we deliver health care services in this country. Through exceptionally well-documented case studies, this insightful volume --

• Puts the current journey towards industry-wide quality transformation into an understandable context for executive, board, and policymaking audiences
• Explores how performance improvement methodologies borrowed from other...