REFRESHING Change Management, by change manager expert Slim Lambert, takes the traditional model for change and turns it upside down. According to Lambert, the way change is managed leads to failure rates approaching 70%. His 5-step process is a dramatic departure from the let-management-decide attitudes that permeate the corporate echelon. Instead, his process relies making the process R.E.F.R.E.S.H.I.N.G, which means recognizing small-scale solutions, having a vision of change, taking the risk to try something new, turning to sponsored projects, and walking away (burning bridges) from the...