Healthcare organizations depend on managers to build effective peer relationships to manage complex patient needs. The organization is steeped in conflict between peers. This book provides the conceptual frameworks for identifying these and for developing peer to peer relationship competence in the healthcare organization.

This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to allow governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked...