This book constitutes revised selected papers from the 11th international Global Sourcing Workshop 2017, held in La Thuile, Italy, in February 2017. The book offers a review of the key topics in sourcing of services, populated with practical frameworks that serve as a tool kit to students and managers.

This book is a guide for achieving innovation through outsourcing. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.