Despite widespread implementation across the industrialised world, public sector outsourcing remains a contentious policy for the simple reason that many outsourcing contracts fail. Critics of outsourcing often argue that the stated efficiency gains are illusory if outsourcing leads to a reduction in the quality of service provision or a reduction in workers terms and conditions of employment. In this book, we ask: Do the criticisms of outsourcing have any empirical validity? How can we explain the observed heterogeneity in outsourcing outcomes? In answering these questions, we focus on the...
Despite widespread implementation across the industrialised world, public sector outsourcing remains a contentious policy for the simple reason th...
