The complex relationship between heritage places and people, in the broadest sense, can be considered dialogic, a communicative act that has implications for both sides of the conversation . This was the starting point for the collection of essays in "Heritage and Tourism" . However, the dialogue between visitors and heritage sites is complex. Visitors have, for many decades, become synonymous with tourists and the tourism industry and so the dialogic relationship between heritage place and tourists has produced a powerful critique of this often contested relationship.

The shape of this...