Dealing with poorly run companies can be frustrating, irritating, and draining. From large corporations to schools and the Red Cross, organizations can suffer from internal problems that negatively affect their customers and employees. Our society has been trained to believe we're the ones at fault. "Corporate Personality Disorder" proves that you're just fine-but the company isn't.

An international award-winner in management and communications, Eli Sopow, PhD, proposes a solution. With his innovative method of dissecting an organization's "family tree," Sopow reveals exactly how to...