As society ages, long-term care services will not only become more competitive, but clients will also be more demanding. Health care professionals need to thoroughly understand seniors and their needs, just as administrators need to understand the motivations and challenges of their staff. This work provides insight into the needs of primary clients (aging individuals and their families) while recognizing the unique characteristics of core staff (nursing assistants and nurses). Each chapter presents the voices of essential individuals within long-term care organizations, from the seniors who...