The transformation of the classic factory from a production facility into a modern service center has resulted in management problems for which many companies are not yet prepared. The economic efficiency of modern value creation is not a property of the products but rather of the process. What this means is that the decisive potentials of companies are to be found not so much in their production capability but in their process capability. For manufacturers the requirement for process capability, which has in the meantime become the basis of the certification codes, gives rise in turn to the...