Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center, or in a brick-and-mortar store. "Jems from Johnson: A Guide to Successful Customer Relationship Management" provides an up-close look at the life cycle of the retailer-customer relationship. The quality of what follows the first contact, says author Claude Johnson, is every bit as important to your company's success as your product and your sales staff.

Successful CRM is the art of amassing and using data effectively to identify your customers and...

Plusieurs femmes A(c)prouvent des difficultA(c)s dans la conciliation travail-famille. Les femmes mA(c)decins, en raison des exigences de la profession, vivent cette situation difficilement. En effet, le haut degrA(c) de responsabilitA(c)s professionnelles, les besoins en terme de soins ( jours et nuits / 7 jours sur 7... ), la gestion des urgences, le fardeau dA(c)cisionnel, l'importance d'Aatre A jour au niveau des connaissances gA(c)nA]rent un grand stress pour plusieurs. Mais par-dessus tout, elles font face A un dilemme quasi quotidien: prendre soin de leurs enfants ou de leurs patients ...