Now updated with new measurement methods and new examples, How to Measure Anything shows managers how to inform themselves in order to make less risky, more profitable business decisions
This insightful and eloquent book will show you how to measure those things in your own business, government agency or other organization that, until now, you may have considered -immeasurable, - including customer satisfaction, organizational flexibility, technology risk, and technology ROI.
Adds new measurement methods, showing how they can be applied to a variety of areas such...
Now updated with new measurement methods and new examples, How to Measure Anything shows managers how to inform themselves in order to make ...
The invaluable companion to the new edition of the bestselling How to Measure Anything
This companion workbook to the new edition of the insightful and eloquent How to Measure Anything walks readers through sample problems and exercises in which they can master and apply the methods discussed in the book.
The book explains practical methods for measuring a variety of intangibles, including approaches to measuring customer satisfaction, organizational flexibility, technology risk, technology ROI, and other problems in business, government, and...
The invaluable companion to the new edition of the bestselling How to Measure Anything
